CIO Peer Forum 2023 | Sessions

Breakout Session D: Innovation Led through User-Centric Design (Customer Experience)

Wednesday May 3, 2:05 pm - 2:50 pm
Moderator: Catherine Chick

Session description

Innovation Led through User-Centric Design

Technology-led transformation initiatives need to be led by user-centric design to promote adoption, engagement and realization of business value. In this session some practical use cases and the iterative processes underlying human-centred design will be highlighted. Technology applications for virtual and augmented reality will be discussed, along with the value that design thinking brings to an organization.