Yasemin Sezer has been with LTI Canada and its predecessor organizations Citigroup, Unisen and AGF for over 18 years and currently heads technology delivery organization. Yasemin has taken her organization through API led digital transformation in the last 2 years modernizing its platforms and technology, driving significant improvements in time to market, quality and client satisfaction. She drives technology roadmap to produce concrete business outcomes in alignment with Product roadmap. She has been focusing on both IT automation for her operations and Business Process Automation for clients implementing Application Lifecycle Management automation, BPM and RPA solutions. Yasemin has a B.Sc. in Electronic Engineering from Bosphorus University in Istanbul. She is a Board Director for CIO Association of Canada Toronto Chapter, Evanta Governing Body and various technology advisory committees. She has been driving Women In Technology through various forums and created a Women’s Network focusing on diversity in her company. Due to her accomplishments in this area, she has been awarded one of Top 100 Powerful Women in 2019 for Science and Technology category by WXN – Women’s Executive Network.
CIO Peer Forum 2020, Day 2: Track speaker
Financial Services industry is going through major transformations, whether it is in Payments processing, Open Banking APIs, Customer Onboarding solutions or self-serve products in the market often built in partnership with Fintechs. However the Cybersecurity threat is higher than ever, pressures on revenue generation and product profitability is very real across many organizations.
Transforming legacy platforms, working with millennials while upskilling an aging workforce, building new solutions to improve customer experience while dealing with the security, quality and stability pressures is no cake walk. Bringing together a clear vision that is supported by a multi-faceted strategy provides a clear path for the technology organization.
This session will cover Business case to implementation of a vision to drive customer experience transformation. Key elements of discussion will focus on:
- Legacy platform transformation
- Innovation culture
- Workforce transformation
- Automation with AI, RPA, Workflow and ML
- Diversity and Women4Women initiatives