The CIO Peer

Forum 2022

The Road Ahead:

Seeing Beyond the Curves

Virtual Conference from April 26 to May 13, 2022

April 26 - 2:00 to 3:15 PM EDT - Lessons Learned from the Recent Past and Near Future of Human Spaceflight - Dr. Garrett Reisman, Professor of Astronautical Engineering, University of Southern California

Dr. Garrett Reisman
Keynote Speaker

Professor of Astronautical Engineering
University of Southern California

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Welcome: 2:00 – 2:15 PM EDT

Drawing upon his multiple Space Shuttle and Space Station missions as a NASA astronaut and his over seven years working for Elon Musk as an executive at SpaceX, Dr. Garrett Reisman will share his lessons learned regarding inspiration, determination, vision, and innovation. The freedom to fail is an essential requirement for breakthrough innovation, but how do you fail safely when your goal is to fly people in space? Astronaut Reisman has the distinction of being a key player in both the traditional NASA space program and the rapidly expanding commercial space flight industry. Using illuminating and humorous personal stories and an engaging multimedia presentation about both spaceflight past and future, Dr. Reisman will leave you with useful gems of wisdom while keeping you thoroughly entertained.


April 26 - 3:15 to 4:00 PM EDT - Unlock the power of diversity: How to cultivate intentional and inclusive leadership - Carolyn Levy, Group President of Randstad Technologies Group & Chief Diversity Officer, Randstad Canada

Carolyn Levy

Group President
Randstad Technologies Group
& Chief Diversity Officer
Randstad Canada

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For many years, Diversity and Inclusion (D&I) was a problem to solve, or worse yet, a box to check. But today’s reality demands a different approach: one that requires organizations to embed diversity in all parts of their organization. To build and foster a culture of respect, inclusion and belonging, organizations need to demonstrate courage, accountability, and persistence – and it starts at the top. Meaningful change requires unwavering commitment and steady, ongoing improvement. Through this session, you will reflect on your current approach to diversity and explore the next steps you can take to move it towards a true sustainable, long-term and strategic focus.


April 26 - 4:00 to 4:30 PM EDT - CIOCAN Impact Awards Presentation

Awards: 4:00 to 4:15 PM EDT

Networking: 4:15 to 4:30 PM EDT

April 27 - 2:00 to 3:05 PM EDT - The Renaissance of ERP - Glen Moffatt, VP, Canada, Midmarket, and National Programs S/4HANA Center of Excellence, SAP North America

Glen Moffatt

VP, Canada, Midmarket, and
National Programs
S/4HANA Center of Excellence
SAP North America

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For decades, enterprise application software (“enterprise resource planning”, or ERP) has been built the same way, with similar underlying tools and technology, automating the same business processes, in the same ways, and producing the same business outcomes. Despite seismic changes in information technology across the last thirty years – from client/server to the web to the rise of hyperscale computing – ERP systems have remained largely the same. But we believe this is finally changing, that ERP is finally undergoing a Renaissance of its own, and that something new is emerging. To find out why, we’ll compare the Renaissance of ERP of today to the Italian Renaissance of 500 years ago.

Networking: 2:50 – 3:05 PM EDT

April 27 - 3:05 to 3:50 PM EDT - Leading the total change, not just the tech change - Oliver Grüter-Andrew, President & CEO, E-Comm 9-1-1

Oliver Grüter-Andrew

President & CEO
E-Comm 9-1-1 |
Emergency Communications for
British Columbia Incorporated

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Over the second half of 2021, BC was badly affected by natural disasters: heat, fires, flooding and snow. E-Comm as the 9-1-1 service provider was deeply affected, but most of the issues we encountered with all these emergencies were about process, relationships, service governance and funding control; not technology. The experience showed that the best tech solutions won’t help you if the corporate processes are not in working order. That said, technology development also drives change in processes, relationships and service governance for emergency communications, from radio systems upgrades and evolution path to cellphone solutions, and soon the impact of Next Generation 9-1-1 on everyone’s lives. In this talk I will connect the technology with the process, governance and funding aspects of change in emergency communications. The message to CIOs is this: your task is not done with putting in IT and if you want to be valuable to the CEO look at the whole problem of improved information management and commit to leading the total change, not just the tech change.


April 28 - 2:00 to 3:00 PM EDT - Disruption is Already at the Door - Cheryl Smith, Principal, Smith & Associates, & Jason Cassidy, Founder & CEO, Shinydocs

Cheryl Smith

Smith & Associates

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Jason Cassidy

Founder & CEO

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Cheryl Smith quite literally wrote the book on Digital Transformation and she joins Jason Cassidy to discuss how transformative digital leaders are rethinking data to drive increased revenue, tremendous cost savings and substantively improved ways of doing business. Your competitors are already leveraging data as a strategic advantage against your organization so how are you focusing on data as a key resource? How are you pulling high-value insights from your information instead of simply letting it dissipate like so much data exhaust. CEOS will learn: Why digital transformations fail. Why the clock is ticking for organizations looking to capitalize on the latest Digital Revolution. The difference between a long term strategy versus mitigating short term risk. What is possible when digital leaders put data at the centre of their strategy and seek out complete data understanding

Networking: 2:45 – 3:00 PM EDT

April 28 - 3:00 to 3:45 PM EDT - Rethinking Data: How CIOs are driving strategic value while ensuring data is properly secured and managed - Jason Cassidy, Founder & CEO, Shinydocs and Rajesh Thukral, CTO, APX Data

Jason Cassidy

Founder & CEO

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Rajesh Thukral

APX Data

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Organizations are struggling to manage every single piece of data coming into their organization. Understanding unstructured and structured content, securing it against cyberthreats and ensuring it’s available to drive key strategic value to the organization has become mission critical. It’s what separates the digital transformation winners who have a long term data strategy from the also-rans who are still mired in the status quo. Born out of several frank discussions with CIO Association of Canada members, join us as we debut key Blueprint findings in this can’t miss Peer Session.

CIO’s will learn:
• What companies need to wrestle with the extreme volume, variety and velocity of incoming data
• How they plan on continuously monitoring data quality across all inputs
• Why complete data understanding will separate the winners from the losers in the next 10 years
• Where can companies get started, turning data into a strategic asset instead of a looming liability?


April 29 - 2:00 to 3:00 PM EDT - The Invisible Internet: It plays such a critical role in our lives so why isn’t it a bigger part of the conversation? - John Engates, Field CTO, Cloudflare


John Engates

Field CTO

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The move to hybrid work has raised the profile and importance of the Internet as the corporate backbone for modern business. It’s the only network that connects everyone and everything and yet the Internet is often treated as a black box from the standpoint of the IT organization. Tapping into his 26 years of experience in the Internet industry, John Engates, Field CTO at Cloudflare, will share details about emerging cybersecurity threats, Zero Trust, current Internet trends in Ukraine and Cloudflare’s vision on how the Internet is poised to take on a much larger role in the traditional enterprise network.

    Networking: 2:45 – 3:00 PM EDT

    April 29 - 3:00 to 3:45 PM EDT - Cybersecurity: Perspectives from law enforcement - Insp Phil Hoetger and Sgt Danny Leong, Criminal Investigations Division, Calgary Police Service

    Phil Hoetger
    Calgary Police Service

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    Danny Leong

    Calgary Police Service

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    When a business falls victim to a cybercrime, their priority is to contain damage and recover operations as soon as possible. Implications of cybercrimes, however, go far beyond just business productivity and financial damages. To delve into this topic and grasp the sweeping and enduring consequences of cybercrimes, we need to hear perspectives from the law enforcement and authorities. Authorities not only must protect their own infrastructure and operations as most businesses do, but they also must be there for us, when we are victims of a cybercrime, by guiding us through the recovery process, and deal with the attribution and criminal process to stop the perpetrators from acting again. The latter can take many months and sometimes years. Inspector Phil Hoetger and Sergeant Danny Leong from the Calgary Police will guide us through some aspects of cybersecurity that we often don’t think about on the business side.


    May 3 - 2:00 to 3:00 PM EDT - Unifying endpoint strategies for enterprise - Romanus Prabhu Raymond, Global Head, Technical Support, Unified Endpoint Management & Security, ManageEngine

    Romanus Prabhu Raymond

    Global Head, Technical Support
    Unified Endpoint Management
    & Security

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    Understanding the risk that the enterprise business endpoints have to face in the modern threat landscape. Prepare, not to panic about the known and unknown real time vulnerabilities. Recommending a practical approach in securing endpoints through the layered approach strategy.

    Key takeaways
    1. Understand the modern attack trends
    2. Big picture of changing attack surface
    3. Predict and protect your endpoints from attacks
    4. Strategic approach to protect your network endpoints
    5. Getting the threat actor’s perspective of your network endpoints

    Networking: 2:45 to 3:00 PM EDT

    May 3 - 3:00 to 3:45 PM EDT - The road to a more inclusive and diverse future - David Wong, Executive Vice President of Finance, Technology and Supply Chain & CFO, BC Hydro

    David Wong
    Keynote Speaker

    Executive VP,
    Finance, Technology
    and Supply Chain & CFO
    BC Hydro

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    As workplaces around the globe re-examine how they’re organized and consider new ways of working, inclusion has risen to the forefront of discussions. Research indicates that qualities that characterize diverse and inclusive companies will be in high demand as companies recover from the pandemic, and that diversity is a driver of innovation.

    A team with diverse backgrounds, experiences and ideas supports business objectives and helps reflect different customer groups. And feeling included is always a good thing when it comes to employee engagement.

    But creating a more inclusive and diverse workplace doesn’t just happen – it takes action.

    David Wong, Executive Vice President of Finance, Technology and Supply Chain and Chief Financial Officer at BC Hydro, is a people leader and passionate when it comes to inclusion and diversity. BC Hydro, considered one of B.C.’s top employers and one of Canada’s best diversity employers, recognizes that fostering an inclusive organizational culture and leveraging diverse, dynamic talent are imperatives in today’s business environment.

    David will share the tangible actions BC Hydro is taking to build a more inclusive and diverse work environment, including related considerations to make in a post-pandemic hybrid remote-office working world.

    May 4 - 2:00 to 3:00 PM EDT - Building a new member experience - Career Development Centre - Lee Rennick, Executive Director, CIO Association of Canada

    Lee Rennick

    Executive Director
    CIO Association of

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    Join Lee Rennick, Executive Director, and special guests from Randstad to update you on new member benefits.  Peer Forum will kick off the launch of the new CIOCAN Career Development Centre where members will find information about how to improve your performance and boost your career.  In addition, we will be discussing the launch of a new Peer Value Exchange Program.

    Networking: 2:45 – 3:00 PM EDT

    May 4 - 3:00 to 3:45 PM EDT - Attention to Retention: A Case for Mentoring - Ella Hipolito, Senior Associate, Boyden and Dianne Lapierre, Director, Lapierre Consulting

    Ella Hipolito

    Ella Hipolito

    Senior Associate

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    Ella Hipolito

    Dianne Lapierre

    Lapierre Consulting

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    Are you and your organization feeling the impacts of the ‘Great Attrition?’ The dire news is that if you aren’t already, there’s a high likelihood you will. With 40% of employees stating they are at least somewhat likely to leave their current job in the next 3-6 months, it’s time to turn your attention to retention. Join us as we explore how and why mentorship positively contributes to retention. Employers tend to overlook mentorship as a key driver for why individuals choose to stay. What does a good mentor/mentee relationship look like? Hear from both sides of this two-way street and how it fosters a sense of belonging in the workplace.


    May 5 - 2:00 to 3:00 PM EDT - The role of the CIO is evolving, but to what? - Robert Barton, CTO, Cisco Canada, Rita Lazar-Tippe, Director of Information, Insights, Innovation & IT Operations, Alberta Pensions Services Corporation (APS) and Lisa Inness, CIO, Resource Productivity & Recovery Authority (RPRA)


    Robert Barton

    Cisco Canada

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    Lisa Inness

    Resource Productivity
    & Recovery Authority

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    Rita Lazar-Tippe

    Director of Information,
    Insights, Innovation &
    IT Operations
    Alberta Pensions
    Services Corporation (APS)

    View BIO


    The world of business has changed drastically over the past two years. With in-person interactions limited, technology and business executives, sales teams, functional leads and, well, everyone else in Canadian organizations has had to adjust. For CIOs this adjustment has been compounded by the growing importance of technology to an organization’s bottom line and, often, the need for accelerated, transformative projects to address business needs. The role of the CIO is evolving, but to what? What does the ‘CIO of the Future’ look like?
    A group of CIOCAN members debated several questions in an open forum to discuss not only how the role has already changed, but also:

    • How has the process for making purchasing decisions changed over the course of the last two years
    • How the role of your vendors and partners has evolved
    • Are those changes here to stay?
    • How the evolution of technology as a business driver has added to a CIO’s scope of responsibilities

    This session will share the results of these discussions and the resulting white paper.

    Networking: 2:45 – 3:00 PM EDT


    May 5 - 3:00 to 3:45 PM EDT - Cyber resilience at NATO - Manfred Boudreaux-Dehmer, CIO, North Atlantic Treaty Organization (NATO)

    Manfred Boudreaux-Dehmer

    North Atlantic Treaty Organization (NATO)

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    The North Atlantic Treaty Organization is the most successful political and military Alliance in history. Its purpose is to guarantee the freedom and security of one billion people on the planet. The NATO Enterprise with 41 civil and military organizations and 25,000 users works with 30 member nations and an additional 40 partner countries and international organizations across the globe to fulfill its purpose. This session is about NATO’s activities to continually strengthen its cybersecurity posture in a hostile world. It outlines the importance of resilience, knowing one’s infrastructure, the “human defense”, and enhancing skills in defending IT systems under real-time attacks.


    May 6 - 2:00 to 3:00 PM EDT - Digital Innovation: What are other organizations doing to optimize their IT platforms? - Randolph Borron, Vice Chairman, Global Data Center Advisory Group, Cushman & Wakefield

    Randolph Borron

    Vice Chairman,
    Global Data Center
    Advisory Group
    Cushman & Wakefield

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    The continued acceleration of Digital Transformation is creating disruption within organizations and the marketplace. Many public and private organizations have adopted multi-faceted strategies to support their IT platforms and are balancing cloud, collocation and owned data centers. Some organizations are developing new global best practices for their digital portfolios that will support their businesses into the future. The successes and mistakes of others and the evolving challenges within the data center industry provides useful examples of what to do and what not to do to optimize your IT platform and avoid risks.

    What are the top 5 best practices for owned and leased data centers, colocation and cloud transformation?
    What are the top 5 dos and don’ts to create a strategic plan for your IT platform in an age of disruption?
    What are the top 5 evolving risks of digital transformation that you need to be aware of and prepared for?

    Networking: 2:45 to 3:00 PM EDT

    May 6 - 3:00 to 3:45 PM EDT - Securing the supply chain for software capital projects - Martin Kyle, CISO, Payments Canada

    Martin Kyle

    Martin Kyle

    Payments Canada

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    In modernizing digital infrastructure, there are also opportunities to modernize security. In this presentation, you will learn how recent changes to the national clearing and settlement systems within Canada were enhanced by techniques to secure the digital supply chain.


    May 10 - 2:00 to 3:00 PM EDT - Journey to FinOps: The Critical First 90-days - Ted Schmidt, Enterprise Cloud Solutions Principal and Guy Merritt, Vice President, Solutions & Consulting, SoftServe Inc.

    Ted Schmidt

    Enterprise Cloud Solutions Principal
    SoftServe Inc.

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    Guy Merritt

    Vice President,
    Solutions and Consulting
    SoftServe Inc.

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    Cost is not the benefit of moving to the cloud; agility is. Moving from a CAPEX model for IT spend to an OPEX model presents a myriad of challenges for every enterprise considering such a move. And most of those challenges are not technical, but organizational and cultural. Any enterprise wishing to leverage the true power of the public cloud will have to rethink its approach to balancing the speed, cost and quality of its technology solutions.

    The FinOps Foundation describes Cloud Financial Operations, or FinOps, as the practice of bringing financial accountability to the variable spend model of cloud, thereby enabling distributed teams to make business trade-offs between speed, cost, and quality. In short, FinOps is about making the cloud a cost-effective solution for your enterprise. Successfully implementing a mature FinOps practice in your enterprise requires a well-considered approach.

    In this talk, led by Ted Schmidt, Enterprise Cloud Solutions Principal and Guy Merritt, Vice President, Solutions & Consulting for SoftServe Inc., we will discuss the practical side of FinOps, including:

    1. What is FinOps
    2. Who Needs It and Why
    3. The First 90 Days of FinOps
    a. Evolving from CAPEX to OPEX thinking
    b. Assembling the FinOps Team
    c. Communicating Expectations
    d. Why Automation is Key
    e. Maturing a Cloud-Savvy Enterprise
    4. A FinOps Roadmap
    5. Case Studies

    Networking: 2:45 to 3:00 PM EDT


    May 10 - 3:00 to 3:45 PM EDT - Leadership Now: What They Didn't Teach You in Business School - Debra Christmas, Sr. Executive Partner, Gartner

    Debra Christmas

    Sr. Executive Partner

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    Leaders today are dealing with unprecedented circumstances – societal unrest, racial tensions, climate change, sustainability issues and oh yes, a global pandemic. Leaders are expected to motivate and inspire their teams to great performance and business outcomes while working in an environment foreign to all of us. Leading today takes even more special skills than we thought and some of these skills need to be learned. It starts with you. Leaders need to evolve and grow, they need to assess their leadership style and its effectiveness in these times. The expectations are steep, the stakes are high and the margin for error is wide. This session will talk about the current challenges of navigating disruption, bias, racism, diversity, and how to lead with courage and empathy across a multi-generational workforce in new and unique working environments to deliver business outcomes with an accelerated dependency on information and technology.

    May 11 - 2:00 to 3:00 PM EDT - The under appreciated role of Identity Security in your business - Dana Reed, Distinguished Engineer, Office of the CTO, SailPoint

    Dana Reed

    Distinguished Engineer,
    Office of the CTO

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    Identity and Identity security have never been more relevant and core to the success and security of today’s business. This session will explore Identity related market trends, business drivers and the ways in which a well thought-out and funded Identity program can act as an under appreciated catalyst toward achieving your business outcomes.

    Networking: 2:45 – 3:00 PM EDT

    May 11 - 3:00 to 3:45 PM EDT - Leverage IT and IoT to drive a revolution in OT! - Steve Biswanger, Vice President & CISO, ATCO Group

    Steve Biswanger

    Vice President & CISO
    ATCO Group

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    Steve Biswanger believes it is time to rethink how we protect and leverage OT systems. Traditionally critical infrastructure and operational technology (OT) environments have been separated from IT environments for security. This solves the security problem, but creates significant business challenges as we evolve to data driven organizations. We don’t separate critical IT systems this way: HR or Finance don’t have separate environments for their systems. What can we learn from the IT environments to improve our OT environments. Changes to critical systems usually take a long time, so can we wait to evolve, or is it time for a design revolution? Steve proposes a three step plan to go from segregated SCADA OT, to an OT revolution that unlocks critical data for the new world.

    May 12 - 2:00 to 3:00 PM EDT - How to Support Hybrid Work with Conversational AI - Bhavin Shah, CEO, Moveworks


    Bhavin Shah


    View BIO

    The Great Resignation is real. In this age of hybrid work, your employees expect a seamless digital experience — wherever they are, whatever they need. And when companies fail to meet that expectation, they quit. To survive the new normal, it takes a new approach to supporting employees: conversational AI. Moveworks CEO Bhavin Shah will share the most critical applications of conversational AI for your hybrid business, including: How Palo Alto Networks saved 180,000 hours of productivity for its employees — by delivering 24/7 support on Slack and ServiceNow.How Unity Technologies solved thousands of requests related to remote work, without any involvement from its service desk. How Albemarle Corporation provides automatic help to its multilingual workforce, using new techniques in language understanding.

    Networking: 2:45 to 3:00 PM EDT

    May 12 - 3 to 3:45 PM EDT - The Digital Future of Sports - Humza Teherany, Chief Technology & Digital Officer, Maple Leaf Sports & Entertainment (MLSE) and Eric Gales, Country Manager, Amazon Web Services (AWS) Canada


    Humza Teherany

    Chief Technology & Digital Officer
    Maple Leaf Sports & Entertainment

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    Eric Gales

    Country Manager
    Amazon Web Services (AWS)

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    Humza Teherany, Chief Technology & Digital Officer at MLSE together with Eric Gales, County Manager at AWS Canada, will lead a fireside chat about digital transformation in the world of sports and their partnership to accelerate the fan experience with other leagues across North America. This exciting discussion will be moderated by Catherine Chick, our National Programs Director and CTO at Canada Goose.

    If you are a sports fan and a senior tech leader, this session is not to be missed!

    May 13 - 2:00 to 3:00 PM EDT - Cybersecurity Best Practices: From the Lens of a CEO/CIO/Board Member - Phil Fasano, CIO Advisor, Tanium Inc.

    Phil Fasano

    CIO Advisor
    Tanium Inc.

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    Join this session to hear Phil’s perspective on how he’s lead security teams in various industries and now serves on Boards to help organizations see around corners before the next attack happens. Phil will discuss his experience with technology and digital transformation delivering a superior employee, customer, and patient experience. He’ll cover how organizations can secure legacy IT systems and how to navigate those complexities to make security more efficient and effective. Lastly, he’ll touch on current topics of distributed IT assets, sensitive data, tool sprawl, supply chain risk, and the post-pandemic hybrid workforce.

    Networking: 2:50 – 3:05 PM EDT

    May 13 - 3:05 to 4:00 PM EDT - The Quantum Economy - Saving the Mensch with Humanistic Capitalism - Anders Indset, Business Philosopher

    Anders Indset
    Keynote Speaker

    Business Philosopher

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    Taken from his latest Spiegel-Bestseller book, Anders develops three scenarios for the next decade, in which our future is irreversibly decided. He outlines a new operating system for the economy, which at the same time forms the basis of our future coexistence. The old economy is dead, the new economy is also dead. What follows is the Quantum Economy. In this session, Anders talks about how to become a leader of change and how to cope with exponential technologies and tackle the leadership challenges of this decade.

    “If we want to understand society, we must rethink the economy.” 

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