For years organizations have been heavily focused on how to improve their Customer Experience (CX). It is commonly understood and recognized that, if organizations focus on improving their customer’s experience, it has a positive impact on both the top and bottom line. But what happens when we focus equally on employee Workplace Experience (WX)?
Join Jeff Gilchrist from Avanade as he discusses the importance, benefits, approaches and some of the ethical challenges that may occur when organizations focus on improving their employees’ Workplace Experience and treating employees like customers. WX is the new “X” in town and it is redefining the business value equation.
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