Arlene McDonald is proven team builder, executive sponsor and advocate for her team and for her business partners. In her current role Arlene oversees the Corporate Technology services team, Business Intelligence, Risk Management (including Security and Business Continuity Management) and Facilities Management. She possesses a very strong ability to think about technology from a business impact perspective and not just from a technology view. Arlene is a true people leader with a proven ability to manage change across an organization.
In the past few organizations she has been with, Arlene has succeeded in changing the organizational perspective of the IT/IS teams. Identifying the goal of improving internal NPS measurements, Arlene encouraged her teams to improve the levels of services provided, resulting in significant increase in respect for the department.
As well as being a successful IT leader, Arlene’s strong communication skills and confidence make her an effective executive.
CIO Peer Forum 2019, Day 2: Track Speaker
Title: CIO – The Executive With Many Hats & Change Agent Extraordinaire
Change is the new normal, it is constant and ever-present. This session will explore the many hats of a CIO and what it means to be a change agent extraordinaire within IT, across the organization and within the industry itself. Driven by curiosity and a healthy sense of danger, Christine will share an approach to the role that entails a comfort with ambiguity, courage to cross the digital divide and a global perspective. Every CIO needs to be a futurist but not one who just sees what is possible and tells a story to an audience of incredulous onlookers, one that takes action. Christine was recognized as Canada’s Top 100 Most Powerful Women in Canada and is the CIO of Questrade Financial Group, Canada’s largest and fastest growing independent online brokerage, 8 time winner of Deloitte’s Best Managed Companies, the Dalbar Seal of Excellence for Customer Service and Canada’s Most Admired Corporate Cultures.