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Cheryl Shkurhan is the Director, Policy & IT, for Ombudsman Banking Services & Investments. She has been with them for over 13 years.

She has joined the CIO Association as an associate member through her enrollment in the CIOCAN LDP program. As a member of the senior management team, she plans and implements IT and operational strategies, assesses operational and IT quality, manages risks/projects/change, builds continuous improvement culture, sets policy direction, trains staff and facilitates knowledge transfer.