CIOPF2018 A CIO Communication Framework For The Digital Era

A CIO Communication Framework For The Digital Era

What’s Different in the Digital Era?

Board communications have always been important for CIOs, but DX at scale is most successful when driven by the CEO, senior management, and the board—not with a bottom up approach that lacks sufficient clout. DX visibility and potential for missteps mean the board must be fully involved in DX initiatives –raising the stakes for CIOS when communicating with the Board:

• Higher Risk –DX frequently is a strategic effort, whether driven by competitive pressure, market changes, customer demands, or other forces

• Sustained Effort– DX requires sustained effort involving continuous stimulus, adaptive course corrections, guidance, and support from business leaders, including the board. DX cuts across virtually all business units, and once it moves beyond internal operations, can quickly involve customers and ecosystem partners

• Volatility- The DX era is marked by rapid, unpredictable changes in customers, industries, and markets; cyberattacks, severe weather events, geopolitical turmoil, and other forces. Technology is central to causing or responding to disruptions, so boards must know what’s going on.

New digital technologies and business strategies are changing the fabric of our organization’s products, services and customer engagement models.  In turn, these changes have redefined the CIO’s role with the Board, with their Peers and with their Teams – creating a mandate for CIO’s to consciously rethink their communication strategies, tactics and methods.  This session provided three unique communication frameworks for CIO’s to guide their communication with the Board, their enterprise Peers, and their IT staff.

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