Nowhere is the changing landscape of customer expectations and technology more evident than in financial services. From smartphones to wearables, customers are demanding a more personalized engagement, allowing their banking experiences to be seamless across all channels. These expectations have increased both the potential for, and complexity of creating a positive customer experience. Successful financial …
Innovation is daring to do things smarter, faster, and better, and is fundamental to continued growth and job creation in Canada. Top of mind for CIOs, innovation is the key to establishing Canada’s place in the world in this age of constant change and disruption. How to achieve this is the big question. Humza Teherany, …
This blog is based on a recent interview with Dianne, Lapierre, Senior Vice President and Chief Information Officer at Raymond James Ltd Information technology (IT) innovation in an enterprise involves using technology in new ways to create a more efficient organization and improve alignment between technology initiatives and business goals. Challenges and approaches differ widely between the public …
In collaboration with DX Agents, the CIO Association of Canada recently conducted a survey to understand CIO and CFO attitudes and organizational preparation for digital transformation. The results demonstrate that some of our largest companies are squandering opportunities to take global leadership in tech. This failure to act has already affected our retail sector, and …
Innovation is everywhere. And everyone has an opinion about what it is, what it isn’t, and what it means for you and your company. What isn’t quite as everywhere is the chance to go to the front lines and listen to the innovation story of an innovation leader in the Canadian financial sector. Dave and …
Out of all of the building blocks to creating an innovative and productive workplace, perhaps the most transformative is processes. In previous articles, I’ve touched on other elements, but process is a piece to this puzzle that can make a tremendous difference to a company’s success and viability. Business process change isn’t about making a …
Continuing their series of evidence-based policy briefs, The Information and Communications Technology Council (ICTC) recently released The Talent Imperative in a Global Context. This document sheds light on the changing face of the digital labour market in Canada and highlights the importance of enabling a strong talent supply to enable businesses to compete and grow …
In this presentation from the 2014 CIO Peer Forum, Brian Brennan made the case for Business Analytics being the driving force behind business innovation. His prescription is to transform business analysis practice from a culture of order-takers and requirements managers to a driver of organizational change and business value.